These questions are the most frequently asked. If your question is not listed, then please contact us.

Thank you.

Frequently Asked Questions

Framed or Unframed?
Most pictures on the site are unframed unless it states otherwise. If you buy an unframed print we can frame it for you, either for the cost of materials (£5-£15 depending on size) or at no cost (depending on the value of the item bought.) If you require clarification please contact me.  Stevengraphs will be framed with glass to front and back to permit viewing of the details au verso if relevant. Mounts will be a neutral cream in colour and of neutral pH card, and the moulding simple wood or antique gold. Specific requirements can be catered for at minimal cost. All framed pictures will be sealed to prevent the ingress of dirt and insects. If you wish to take advantage of the free framing service or a specified framing requirement, or you are in any doubt, please contact me before placing your order.
How much is delivery
Unframed items and small treen with a destination within the UK are delivered free of charge. Outside the UK delivery is £10. Books are subject to a delivery charge of £6:00p within the UK and £10:00p outside the UK. Antique Boxes with a destination inside the UK are subject to a delivery charge of £15. Outside the UK this will be £45. Framed pictures with a destination within the UK are subject to a delivery charge of £12. Outside the UK this is £35. All items on the site are coded to reflect these delivery charges, the appropriate amount being added before you reach the checkout, so there will be no surprises! All despatched items are insured up to the value of the goods. On multiple purchases the delivery charge will be that relating to the largest item only. Carriage can also be the subject of negotiation - just send an e-mail or give us a call.
What Carrier is Used?
Within the UK the normal carrier will be Special Delivery or Parcelforce, depending on the size and weight of the item. To overseas addresses we reserve the right to select the carrier, but special arrangements can be made at cost if you express a preference.
How Long is Delivery?
With Special Delivery the item will be received 24 hours after despatch. For overseas addresses carriage will be by Airmail or its equivalent and receipt can be expected within 5 to 8 days after despatch. Please note that items will only be dispatched after funds have been cleared.
What Payment Methods are Accepted?
We accept personal cheques drawn on a UK Bank. We can arrange BACS payments too, or take orders over the Telephone. Contact me by e-mail or telephone with your request. Most major Credit and Debit Cards are accepted and are listed at the Checkout, as is PayPal. We also accept Worldpay "Pay by Link" and can send you a PayPal Invoice - just contact me by e-mail or telephone with your request. All transactions are in GBP at current rates of exchange.
Is your website secure?
YES. The site runs using https:// all the time. This can be checked by looking out for the Yellow Padlock icon in your browser and also by noticing that the address of the site begins 'https://'. All financial transactions online are directed to our Card Acquirer - WorldPay. We do understand that some people are still not willing to enter their credit card details on websites, and for that reason we also accept BACS, cheques or you may telephone us with your card details. We maintain security of the highest standard with a quarterly security review making us PCI DSS compliant. See the PCI Compliance Certificate and details. The Payment Card Industry Security Standards Council (PCI SSC) was launched on 7 September 2006 to manage the ongoing evolution of the Payment Card Industry (PCI) security standards with focus on improving payment account security throughout the transaction process. The PCI DSS is administered and managed by the PCI SSC (www.pcisecuritystandards.org), an independent body that was created by the major payment card brands (Visa, MasterCard, American Express, Discover and JCB.).  PCI applies to ANY organization or merchant, regardless of size or number of transactions, that accepts, transmits or stores any cardholder data. Said another way, if any customer of that organization ever pays the merchant directly using a credit card or debit card, then the PCI DSS requirements apply. The Questionnaire is reviewed annually or if there are any circumstantial changes. No financial data is retained after the transaction whatsoever.
GDPR
  1. Introduction
This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe. We know that there’s a lot of information here, but we want you to be fully informed about your rights, and how we use your data. We hope the following sections will answer any questions you have but if not, please do get in touch with us.
  1. Who is Richard Mole
Sole trader in the items for sale and the services advertised on the website.
  1. Legal
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including: a. Consent In specific situations, to collect and process data with your consent, for example, when you tick a box to receive email newsletters. However, we do not use data for newsletters or any other advertising. b. Contractual obligations In certain circumstances, we need your personal data to comply with our contractual obligations. For example, if you order an item from us we’ll collect your address details to deliver your purchase, and pass them to our courier. c. Legal compliance If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity affecting us to law enforcement. d. Legitimate interest Specific situations requires data to pursue legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests - for example keeping details of sales for possible returns. e. When do we collect your personal data? When you: visit our website to buy products and services.  make an online purchase and check out (no account necessary) we just collect transaction-based data.  purchase a product or service by phone. contact us by any means with queries, complaints etc. ask us to email you information about a product or service. f. What sort of personal data do we collect? Orders: your name, billing/delivery address, email and telephone number. Cookies: used to keep track of the contents of your shopping cart, and to permit processing of the order. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
  1. Take and fulfill customer orders
  2. Administer and enhance the site and service
  3. Only disclose information to third-parties for goods delivery purposes, if necessary.
Payment: card information. 4. How we protect your personal data  We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it. Financial transactions are taken directly by connecting you to WorldPay or through PayByLink, PayPal, or telephone order/BACS or cheque payment. Access to your personal data is password-protected and offline. Sensitive data such as payment card information is used with our Merchant Account Providers & Card Payment Services who are GPDR Compliant. Once payment is taken no financial information so collected for the transaction is retained by us. We are PCI Compliant – see Certificate. 5. How long will we keep your personal data?  Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will be deleted completely.For example, when you place an order, we’ll keep the personal data you give us for five years so we can comply with our legal and contractual obligations. 6. Who do we share your personal data with? We do not share your data at all except in the payment process described above, and for delivery services. Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:
  • We provide only the information they need to perform their specific services.
  • They may only use your data for the exact purposes we specify in our contract with them.
  • We work closely with them to ensure that your privacy is respected and protected at all times.
  • If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.
  • For fraud management, we may share information about fraudulent or potentially fraudulent activity. This may include sharing data about individuals with law enforcement bodies.
We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration. 7. What are your rights over your personal data? You have the right to request:
  1. Access to the personal data we hold about you, free of charge in most cases.
  2. The correction of your personal data when incorrect, out of date or incomplete.
  3. The deletion of the data we hold about you, in specific circumstances; for example, if we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end.
  4. A computer file in a common format (CSV or similar) containing the personal data that you have previously provided to us, and the right to have your information transferred to another entity where this is technically possible.
  5. Restriction of the use of your personal data, in specific circumstances, generally while we are deciding on an objection you have made.
You can request to exercise these rights at any time by using the Contact Us form.  If we choose not to action your request, we will explain the reasons for our refusal. 8. Contacting the Regulator If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. You can contact them by calling 0303 123 1113.Or go online to www.ico.org.uk/concerns (opens in a new window; please note we can't be responsible for the content of external websites). We hope this Privacy Notice has been helpful in setting out the way we handle your personal data and your rights to control it. This notice was last updated on 17/09/2018.   .