About Us
Richard Mole is dedicated to your total satisfaction. If you have any suggestions or comments please contact us by Email: info@richardmole.co.uk
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
When confirmation of order is received it indicates that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Please see the detailed listing under Frequently Asked Questions.
Delivery Schedule
We Pack and Deliver your order immediately funds are received and have cleared. Please see the detailed listing under Frequently Asked Questions.
Tax Charges
Input tax has not been and will not be claimed by us in respect of any goods or services sold on this website. Buyers outside the UK are responsible for any customs taxes or tariffs that apply.
Guarantee
We guarantee your satisfaction. Should the item(s) fail to comply with the description or other information that you have requested, the full purchase price will be refunded providing you contact us first, and then the item(s) is/are returned in the same condition as when sent. Return delivery costs will be at your expense. Any returned item(s) should be sent fully insured.
The condition of the items will be clearly annotated and the photographs will give you an excellent indication of condition. We sell in good faith and our guarantee is your protection.
Reaching us
You can reach us using the details shown the top of this page.
Privacy Policy
Policy Richard Mole does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, and to permit processing of the order. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes, if necessary.
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.opsi.gov.uk/si/si2000/20002334.htm No returns will be accepted without prior notification.
Return delivery costs will be at your expense. Any returned item(s) should be sent fully insured.
Remittance Terms
Goods will only be despatched upon clearance of your chosen payment method. Please be advised that this can take up to five days if you are paying by cheque.
