About Us
Richard Mole is dedicated to your total satisfaction. I have been dealing in the items represented on this web site for 20 years. If you have any suggestions or comments please contact us:
Email: info@richardmole.co.uk
Making A Purchase
Making a purchase could not be easier. Just browse the categories, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept a number of Credit and Debit cards. When confirmation of order is received it indicates that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in case a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Security
The site is secure. Personal details are encrypted. Please check the SSL Certificate if in doubt by clicking on the padlock when it appears in the buying process. Additionally, our site is Certified and tested quarterly by SecurityMetrics to ensure we are PCI Compliant, and that the highest security standards are maintained. For details of this Certification please click on the SecirityMetrics logo on most pages of the site, or follow this link:
https://www.securitymetrics.com/site_certificate.adp?s=www%2erichardmole%2eco%2euk&i=990676
Shipping And Handling
Please refer to Frequently Asked Questions for current details.
Delivery Schedule
Please refer to Frequently Asked Questions for current details. We deliver your order immediately funds are received and have cleared.
Tax Charges
Input tax has not been and will not be claimed by me in respect of any goods or services sold on this website. Buyers outside the UK are responsible for any customs taxes or tariffs that apply.
Guarantee
We guarantee your satisfaction. Should the item(s) fail to comply with the description or other information that you have requested, the full purchase price will be refunded providing the item(s) is/are returned in the same condition as when sent. Return delivery costs will be at your expense. Any returned item(s) should be sent fully insured.
The condition of the items will be clearly annotated and the photographs will give you an excellent indication of condition. We sell in good faith and our guarantee is your protection.
Reaching Us Contact Details:
Tel: 01262 488530
Email: info@richardmole.co.uk
Privacy Policy
Richard Mole does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, and to permit processing of the order. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes, if necessary.
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at this link:
http://www.hmso.gov.uk/si/si2000/20002334.htm
No returns will be accepted without prior notification.
Return delivery costs will be at your expense. Any returned item(s) should be sent fully insured.
Remittance Terms
Goods will only be despatched upon clearance of cheques
